Quality

0 Replies • Quality 03Dec Disappointed again!! Sorry to say once again very disappointed with the quality of the food just received. Has the location at Burgess Hill changed hands??

First Burger - when they first open they were amazing, size of this is no bigger than the competitor Macdonalds the road! Laking in filling but burger looks like it was vanished as the beef batty is so small!!

Chips were soggy and again portion size is again amount down the road.

I buy extra for a reason, better quality, better product but to me looks like they skimping on ingredients to save money, £11 for burger meals should be good quality!!

Sorry wont be coming back again! Enough opportunities and the food so inconsistent!!

0 Replies • Quality 02Dec Disappointed for the last time. Credit to SmoQue, when they get it right, it’s a fantastic meal. Sadly the inconsistency in the quality of service and meals recently make it hard to take the plunge. Last night was the worst, food took nearly two hours, we received the wrong delivery, and the quality was hardly worth the wait. Fries were soggy, oily, and cold. The staff were helpful enough. But for the price they charge I expect a better all around service. Sorry guys, will not be returning.

0 Replies • Quality 01Oct Order not correct again! Used to order all the time was great! Ordered a few months ago and completely messed the order up.
Just ordered tonight and collected, confirmed my order with them - my southern burger which should have 1 patti, bacon, cheese, mushrooms, battered onion rings, bbq sauce and mayo actually was missing mushrooms, onion rings, bbq sauce and mayo. Had burger sauce in and red onion.
Southern fried chips were so coated we couldn’t eat them.
Size of burgers so much smaller then before too. Really disappointed as we used to love this place. By Chelsea Silburn

0 Replies • Quality 15Jul Raw Burger!! Went to Burgess Hill takeaway, ordered Big Cheese meals and took them home. Staff were fine but the food was awful. Raw burgers just seared a little on the outside, the insides were not pink they were blood red raw. Soggy chips too!

I messaged them through the website and did not even get the courtesy of a reply.

Avoid!

0 Replies • Quality 27Jun Great food and service Thanks for the great food and quick delivery time, well worth the money!

0 Replies • Quality 26Jun Good burger but.... Just a received my food, unfortunately not what I ordered, tried ringing back to get the problem sorted and the phone just rang for 10 minutes. I normally wouldn’t mind but I just spent £11 on a customised burger and it isn’t what I ordered. Really would like to get this problem sorted as I love your restaurant but this isn’t the first time.

1 Reply • Quality 26Apr Customise When you customise a chicken fillet, it doesn't show what was added.
I customised mine, but got a standard burger, still good, but none of the extras. By Ethan Kith

4 Replies • Quality 30Mar Nutrition chart Where can I see your nutritional value chart for all your products? Or can I be sent one? Just curious to know but I DO LOVE All your food, I order every week!
Thanks :)

1 Reply • Quality 06Jan Rosemary Fries Hello,

I was wondering if there are any plans to bring the Rosemary fries back to the menu? They are my favourite, and while the plain fries are still great, I really miss these! By Joanna Haslam

1 Reply • Quality 06Jan HOW DOES YOUR FRIES TRAVEL? I was wondering how you make sure your fries travels hot to your customers?

1 Reply • Quality 30Nov What in that sauce? How do you make your house garlic & herbs mayonnaise? It's so addictive 😋

1 Reply • Quality 30Nov I love Smoque Honestly honestly the food here is always fresh. and they make the best potato fries I never have to go anywhere else. I wish they were in every city xx

0 Replies • Quality 28Nov Mince pie cheesecake? Out of this world guyssss! It's actually amazing x

0 Replies • Quality 21Oct Perfect Feeling a bit lazy tonight ordered a delivery. Great burgers and chips, quick delivery.!what more can you want?

0 Replies • Quality 17Oct Sarah carey Wow! All three of us have just eaten the best burger meal! Lovely fresh burger and great chips! We felt it was great value for money too! We highly recommend the burgers!!!! By Karl Carey

1 Reply • Quality 17Jul Raw mushroom disappointment Ordered a Peppe Deluxe for myself and a Beanburger with grilled mushrooms and red onion for my neighbour.

Mine was ok, but the beanburger was dripping in grease, the red onion was some off cut, and the grilled mushrooms were still raw and looked OLD.

Disappointing. Regular customers let down here.
Great to have you back, but in the current situation you would think you would be doing your best to prepare everything properly! By Nigel Parsons

1 Reply • Quality 03Jul great to have you back, but... we ordered online yesterday
delivery was very quick... great
burgers tasted fantastic...great

but the one reason i get away with smoque burger is my mrs love's the rosemary chips but the portion size i reckon was half what it has been in the past.

for £3.25 you would expect a fair amount of chips

come on guys, i need the chips to be generous so i can scrum your brilliant burgers By tim power

0 Replies • Quality 20Dec Large fries ? Why have you stopped doing the large fries option on the app, I won’t be ordering again, this is a deal breaker for me

0 Replies • Quality 04Dec Best burgersss My fav burger place in Brighton, please start doing sweet potato fries 🤩

0 Replies • Quality 20Sep Unbelievable ....this is the best burger I have ever eaten. I had the cheddar something. It was the perfect size, everything u could want on a burger, fries were hot and crispy, dips nice, I am TINY but I ate thew hole lot hahaha. Time for a fag and a bottle over water.
Also delivery guy was SO hot. Hahaha 10/10 and I would give the meal 11/10 as well By Charlotte Vaughan-Williams

0 Replies • Quality 30May A Harmsworth My first taste was the chicken burger and it was AMAZING!! So delicious - crispy chicken was yummy and juicy - loved the fries too as they were definitely hand made and tasty - Thank you so much to whomever made my meal!!!

0 Replies • Quality 25Mar OUR PHILOSOPHY Our Philosophy

To put it frankly, we believe we can be a 100% self-sustained community.

0 Replies • Quality 04Nov Best veggie burger My favourite veggie burger in town and the best chips. I do wish you could add large fries to a single burger meal though, atm you can only add large fries to a double burger. Other than that it's perfect!

1 Reply • Quality 05Oct Order wrong Ordered using the app but didn’t let me add fries to one of the meals.

Asked for (and paid for) jalapeños on one burger and they weren’t on there and asked for no mayo on the other burger and it had mayo on.

Hamburger was great, chicken burgers not good and there is obviously a disconnect with the app as the amends above didn’t materialise :-(

0 Replies • Quality 06Apr What cuts of meat do you use? Looked on your website and just said fresh produce, What cuts of meat do you use for the patties?

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