SmoQue Burger

0 Replies • Service 09Nov Poor service Such a shame,used the burgess hill store for the first time. Order placed at 18:40 and arrived at 20:30 cold. Take away does not answer phone and when driver finally arrived I asked if food was hot. Driver said yes and ran away when challenged on wait time. First time using and will be the last. Worst service I have reciced from a Burgess hill take away in years. Food expensive and a £2.99 delivery charge for a 1 hour 50min wait for cold food.

4 Replies • Service 30Oct Gluten Free Hi guys,

Just wondering if gluten free buns will be returning to the menu soon? Would be a shame if they are gone forever as a lettuce wrap isn’t as nice!

Cheers

0 Replies • Quality 26Aug Amazing IAM absolutely delighted and shocked!!
Fantastic meal and IAM not a big fan of burgers but this place is much better than 5 guys!!
It's simply ultra delicious!!
Will return of course!!

0 Replies • Quality 14Apr Best burger place Best burger in Brighton.

0 Replies • Quality 24Mar Incredible Can’t get over how good this burger was! And the onion rings. 👌. Nice staff, nicely packaged all round incredible takeaway.

0 Replies • Service 12Mar Customization It would be nice if it is allowed to customize the bundle deal from french fries to onion rings. Since the cajunised and southern fries are the same price as onion rings, I expect there would be no harm for the shop either. Would be helpful for people with preferences. Otherwise, burgers taste delicious and extraordinary. Dips are out of the world. Big fan.

0 Replies • Quality 16Jan DIPS When I tell you I would drink both Pa’s garlic mayo and Cajun mayo like a smoothie, I’m not exaggerating. The BEST dips I have ever eaten in my life. If you supplied a vat I would buy it. Xx

0 Replies • Delivery 16Dec Order filly corrected I posted about missing fries. When i did get through to smoque today they were great and sent fries syraight away. WITH burgers. So repect. Back to great service and burgera and friws were fantatstic. As per usual By Patrick Whiting

0 Replies • Service 20Sep Very thoughtful Ordered food at 8pm and received it at around 9.30pm .
I must say I was getting impatient and frustrated from hunger and delay but the staff do care and it was very sweet what I received in the end. Received and extra sweet thing with my order that I originally didn't order and two extra sauce pots. All stapled together with a handwritten note (really sweet touch on the order) saying how deeply sorry they are and thanking me for patience. I can see you guys had a tough evening on today but you still cared so much in the end by writing a note yourself. Thank you for your service. By Iiris P

0 Replies • Service 22Aug Order Declined Both my wife and I are often getting an ‘Order Declined’ message when trying to order. There’s no explanation why — for me we dropped the BlueMonday code and it worked, albeit without a discount. My wife basically always gets this error no matter what and can no longer order anything! What causes this?

0 Replies • Service 20Jun Order Issues, Inconsistent, but delicious I started ordering from smoque’s send of last year and while I can honestly say that I’ve had some of the best burgers in brighton from here I’ve also had some of the biggest headaches from here too. At least 40-30% of the time something is forgotten from the order, most frequently dips, but had missing drinks, chips, and sides. The new headache is your promotional code "BluesMonday", I have tried multiple times to enter the code only to be told "invalid promotional code" when it’s clearly displayed in the menu - and yes, it is typed in not added to the order as an item. And now your app has taken it upon itself to place an order when I wasn’t ready and still going round in circles trying to add the promo! Pretty pissed to be honest!

Fix the site then fix your service! Do that and you’ll be one of the best burger bars in brighton. Don’t: and you’ll have a list of as long as your arm of people pissed at your sub-par service. 2/5 stars (could easily be 5/5 stars) By Chris Davis

0 Replies • Quality 18May Absolutely perfect The best burgers in town . Food was
perfect👌 Delivery was so fast ! Lady on the phone was so nice when taking my order . Very polite . Delivery man was also very nice 👌. Love the extra's ❤️ . Brownies where lush . Will definitely order again 👌❤️

0 Replies • Quality 18May Fantastic as usual We frequently get deliveries from Smoque and they are always delicious and the service is always great. The burgers are very generous and are always hot, even though they are coming to us in Woodingdean. By Lucas Bradbury

0 Replies • Quality 15Mar Ricky Just received my first order, incredible food, will be ordering again! By Ricky Deerans

0 Replies • Quality 04Jan Impeccable Burgers as always! Introduced the flatmates to Smoque Burger after finding out there's a Brighton store. Incredible burgers, sides were a great portion size, value is insane! I'm currently stunlocked after eating too much, as is my neighbouring flatmate, my other flatmate ordered the tower and by the sounds of it is still climbing it as I haven't heard from him in 3 days!

Brilliant burger, excellent service, can't wait to order again. By Ryan Bates

0 Replies • Delivery 02Nov Food Placed an order tonight at 6.54 phoned them at 8.23 still no food apparently a driver down been phone img them ever since no answer it’s 9.09 still no food no Communication at all

0 Replies • Quality 27Jun Great food and service Thanks for the great food and quick delivery time, well worth the money!

0 Replies • Quality 26Jun Good burger but.... Just a received my food, unfortunately not what I ordered, tried ringing back to get the problem sorted and the phone just rang for 10 minutes. I normally wouldn’t mind but I just spent £11 on a customised burger and it isn’t what I ordered. Really would like to get this problem sorted as I love your restaurant but this isn’t the first time.

1 Reply • Quality 26Apr Customise When you customise a chicken fillet, it doesn't show what was added.
I customised mine, but got a standard burger, still good, but none of the extras. By Ethan Kith

4 Replies • Quality 30Mar Nutrition chart Where can I see your nutritional value chart for all your products? Or can I be sent one? Just curious to know but I DO LOVE All your food, I order every week!
Thanks :)

0 Replies • Service 16Mar Good burger Absolutely brilliant. The burgers are delicious and the service is very good.

1 Reply • Quality 06Jan Rosemary Fries Hello,

I was wondering if there are any plans to bring the Rosemary fries back to the menu? They are my favourite, and while the plain fries are still great, I really miss these! By Joanna Haslam

1 Reply • Quality 06Jan HOW DOES YOUR FRIES TRAVEL? I was wondering how you make sure your fries travels hot to your customers?

3 Replies • Delivery 01Jan delivery due what's your delivery times at the moment?

0 Replies • Delivery 03Dec Good food, quick delivery, fair prices Great as always 👍

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