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0 Replies Service Order Issues, Inconsistent, but delicious I started ordering from smoque’s send of last year and while I can honestly say that I’ve had some of the best burgers in brighton from here I’ve also had some of the biggest headaches from here too. At least 40-30% of the time something is forgotten from the order, most frequently dips, but had missing drinks, chips, and sides. The new headache is your promotional code "BluesMonday", I have tried multiple times to enter the code only to be told "invalid promotional code" when it’s clearly displayed in the menu - and yes, it is typed in not added to the order as an item. And now your app has taken it upon itself to place an order when I wasn’t ready and still going round in circles trying to add the promo! Pretty pissed to be honest!

Fix the site then fix your service! Do that and you’ll be one of the best burger bars in brighton. Don’t: and you’ll have a list of as long as your arm of people pissed at your sub-par service. 2/5 stars (could easily be 5/5 stars)
By Chris Davis
0 Replies Quality Absolutely perfect The best burgers in town . Food was
perfect👌 Delivery was so fast ! Lady on the phone was so nice when taking my order . Very polite . Delivery man was also very nice 👌. Love the extra's ❤️ . Brownies where lush . Will definitely order again 👌❤️
0 Replies Quality Fantastic as usual We frequently get deliveries from Smoque and they are always delicious and the service is always great. The burgers are very generous and are always hot, even though they are coming to us in Woodingdean. By Lucas Bradbury 0 Replies Service Inconsistent Burgers are amazing, always get the mega deal which is a good price for what you get.
Ordered 6+ times only this year but recently our order has not been consistent, missing drink, missing chicken strip and in the past we have always got a bbq and blue cheese dip with the meal deal but no longer…
Won’t be going back if they keep going downhill! Please return to your past ways!!
By Joshua Flack
0 Replies Quality Won't be back. No drink in bag for the meal.

Ordered chicken strips and got 3 tiny little chicken nuggets?

Burger was NOTHING like the photo!
By Dave stone
0 Replies Quality Wrong order Just received my order, one of the meals was wrong, we Specified in the customer notes that there was to be no cheese or sauce as highly allergic, just wish they would answer the phone so we can sort this out…. 0 Replies Quality Ricky Just received my first order, incredible food, will be ordering again! By Ricky Deerans 0 Replies Quality Impeccable Burgers as always! Introduced the flatmates to Smoque Burger after finding out there's a Brighton store. Incredible burgers, sides were a great portion size, value is insane! I'm currently stunlocked after eating too much, as is my neighbouring flatmate, my other flatmate ordered the tower and by the sounds of it is still climbing it as I haven't heard from him in 3 days!

Brilliant burger, excellent service, can't wait to order again.
By Ryan Bates
0 Replies Service So poor again Paid extra £1.20 for bacon but got no bacon, ordered orange juice and got Apple Juice. If we live to far away just say so as always seem to have an issue despite using your own App 0 Replies Delivery Food Placed an order tonight at 6.54 phoned them at 8.23 still no food apparently a driver down been phone img them ever since no answer it’s 9.09 still no food no Communication at all 0 Replies Quality Great food and service Thanks for the great food and quick delivery time, well worth the money! 0 Replies Quality Good burger but.... Just a received my food, unfortunately not what I ordered, tried ringing back to get the problem sorted and the phone just rang for 10 minutes. I normally wouldn’t mind but I just spent £11 on a customised burger and it isn’t what I ordered. Really would like to get this problem sorted as I love your restaurant but this isn’t the first time. 1 Reply Quality Customise When you customise a chicken fillet, it doesn't show what was added.
I customised mine, but got a standard burger, still good, but none of the extras.
By Ethan Kith
4 Replies Quality Nutrition chart Where can I see your nutritional value chart for all your products? Or can I be sent one? Just curious to know but I DO LOVE All your food, I order every week!
Thanks :)
0 Replies Service Good burger Absolutely brilliant. The burgers are delicious and the service is very good. 2 Replies Service Gluten Free Hi guys,

Just wondering if gluten free buns will be returning to the menu soon? Would be a shame if they are gone forever as a lettuce wrap isn’t as nice!

Cheers
1 Reply Quality Rosemary Fries Hello,

I was wondering if there are any plans to bring the Rosemary fries back to the menu? They are my favourite, and while the plain fries are still great, I really miss these!
By Joanna Haslam
1 Reply Quality HOW DOES YOUR FRIES TRAVEL? I was wondering how you make sure your fries travels hot to your customers? 3 Replies Delivery delivery due what's your delivery times at the moment? 0 Replies Delivery Good food, quick delivery, fair prices Great as always 👍 1 Reply Quality What in that sauce? How do you make your house garlic & herbs mayonnaise? It's so addictive 😋 1 Reply Quality I love Smoque Honestly honestly the food here is always fresh. and they make the best potato fries I never have to go anywhere else. I wish they were in every city xx 0 Replies Quality Mince pie cheesecake? Out of this world guyssss! It's actually amazing x 0 Replies Delivery Speedyy Delivery super speedy and still piping hot food. I will be back xx 0 Replies Delivery Happy customer Happy with my burgers tonight stay safe guys👍
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