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Customer Care & FAQs (frequently asked questions)

Local handmade burger delivery outlet

HOW DO I FIND my nearest OUTLET?

To find your nearest outlet, opening times and telephone number simply go to the top of the page under outlets and enter your postcode. Click here 

WHY DOESN'T MY LOCAL SMOQUE BURGER OUTLET DELIVER TO MY ADDRESS?

This might be that your postcode is within the city boundaries; however, it is outside the delivery radius of 3 miles. Our Burger outlets are allowed to deliver to a certain radius. If you can't get a delivery, there is always the option of Pop-in and Drive-in through our website. Click on outlets on the top of the page and type in your postcode to find your nearest outlet. 

WHY THERE ISN'T AN OUTLET NEAR MY AREA?

We are constantly looking to open new outlets in every town. If you want a SmoQue Burger near your area, we would be pleased to hear from you. Click here to contact us.

Menu

WHAT DOES ‘S’ , ‘RM’ , ‘LM’ , ‘XLM’ MEAN?

S: Single Burger Only

RM: Regular Meal- Includes A Burger + Regular French Fries + A choice of refreshment + A service pack

LM: Large Meal- Includes A Double Burger + Regular French Fries + A choice of refreshment + A service pack

XLM: X-Large Meal- Includes A Double/Triple Burger + Large French Fries + A choice of refreshment + A service pack

CAN I MAKE CHANGES TO MY BURGER?

Simple answer: Yes. We love customisation at SmoQue's. Just create your perfect burger using the 'customisation' feature. 

Some promotional Burgers may not have this option. Look for: “cannot be modified.”.

HOW MANY CHANGES AM I ALLOWED TO MAKE TO MY BURGER?

You can create over 100,000 variations. We like to believe that this is enough to excite a taste bud.

WHERE IS THE BEEF SOURCED FROM?

We only source fresh British Beef from local suppliers. For more info, contact your local Burger outlet.

DO YOU SERVE ETHNIC-ORIENTED MEAT & CHICKEN?

We serve halal chicken. For confirmation, contact your local Burger outlet.

DISCOUNTS

HOW CAN I RECEIVE OFFERS, VOUCHERS OR DISCOUNT?

With your SmoQue Burger account, you will automatically join our reward program.

This would mean you can spend your SB coins to buy limited edition items, FREE treats from the menu and claim Big awards. It one way for us to say Thank You!

I HAVE A VOUCHER BUT IT WON'T WORK ONLINE?

Most vouchers cannot be used in conjunction with other offers or deals because we would not be able to give two discounts on the same order. Please see the terms and conditions on our website.

HOW DO I UNSUBSCRIBE?

We are sorry to see you leaving us already! Click here, to unsubscribe.

WHERE WILL YOU STORE MY PERSONAL INFORMATION?

SmoQue Burger takes security and use of your personal information very seriously. You may find full details under the privacy policy page, please click here.

COMPANY INFORMATION

WHO IS SMOQUE BURGER?

SmoQue Burger is owned by SmoQue Grill Limited, a privately run firm.

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